Free Standard Shipping on All US Orders  •  Tax-Free Checkout  •  Handcrafted Lighting, Made to Last
Home Decorative Table LampsDecorative Wall SconcesModern Pendant LightsStylish Floor LampsUnique Ceiling Lights Our Story Journal FAQ Contact

Return & Refund Policy

We stand behind the craftsmanship of every fixture we sell. If something isn't right, here's exactly how our return and refund process works.

30-Day Return Window

You may return most fixtures within 30 days of delivery for a full refund, provided the item is unused, in its original packaging, and includes all mounting hardware, bulbs, and manuals that shipped with it.

How to Start a Return

  1. Email info@nlightco.com with your order number and the reason for return.
  2. Our team will confirm eligibility and send a prepaid return label for defective or incorrect items, or return instructions for other returns.
  3. Repack the fixture securely — ideally in its original box with the original protective inserts — to prevent damage to glass, crystal, or ceramic components in transit.
  4. Once we receive and inspect the return, your refund is issued to your original payment method within 5–7 business days.

Damaged or Defective Items

If your fixture arrives damaged or with a manufacturing defect (for example, a wiring fault, cracked glass shade, or non-functioning dimmer), contact us within 48 hours of delivery with photos of the damage and the packaging. We will send a free replacement or full refund — your choice — and cover all return shipping costs.

Non-Returnable Items

  • Fixtures that have been installed, wired into a junction box, or used
  • Custom finishes, made-to-order sizes, or items marked "Final Sale" at checkout
  • Replacement bulbs and consumable parts once opened

Exchanges

Want a different finish or size instead of a refund? Note this when you request your return and we'll process an exchange as soon as the original item ships back to us, subject to availability.

Restocking Fees

We do not charge restocking fees for standard returns initiated within the 30-day window and returned in resalable condition.

Late or Missing Refunds

If more than 10 business days have passed since we confirmed receipt of your return and you haven't seen a refund, first check with your bank or card issuer, as processing times vary. If you still need help, email info@nlightco.com.