Free Standard Shipping on All US Orders  •  Tax-Free Checkout  •  Handcrafted Lighting, Made to Last
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Shipping Policy

At Nlight Co, every decorative lighting fixture is carefully packed to protect glass shades, crystal detailing, and finished metalwork in transit. This policy explains how, when, and where we ship.

Where We Ship

We currently ship exclusively within the United States, including Alaska and Hawaii (transit times to AK/HI may run 2–4 days longer than the estimates below). We do not currently offer international shipping.

Processing Time

Orders are processed and packed at our Austin, TX facility within 1–2 business days of purchase, Monday through Friday. Orders placed after 2:00 PM CT are processed the following business day. During high-volume periods (holidays, major sales), processing may take up to 3 business days.

Shipping Methods & Timelines

  • Free Standard Shipping — 5–8 business days after processing, on every US order with no minimum purchase required.
  • Express Shipping — 2–3 business days after processing, available as a paid upgrade at checkout.

Because fixtures like pendant lights, chandeliers, and floor lamps vary significantly in size and fragility, some larger or multi-box items (such as multi-light cluster pendants or floor lamps over 65") may ship in separate parcels that can arrive on different days.

Packaging & Fragile Items

Glass, crystal, and ceramic fixtures are shipped in reinforced double-wall boxes with molded foam or corrugated inserts specific to each fixture's shape. If a package arrives visibly crushed or damaged, please photograph the box before opening and contact us within 48 hours at info@nlightco.com.

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility. Please allow up to 24 hours for tracking data to update with the carrier.

Address Accuracy

Please double-check your shipping address at checkout. We are not able to reroute packages once they have shipped, and orders returned to us due to an incorrect address will incur a reshipping fee.

Tax-Free Checkout

All orders currently checkout tax-free. If this changes in your state due to future nexus requirements, applicable tax will be clearly itemized at checkout before you complete your order.

Questions?

Reach our support team at info@nlightco.com or call +1 (830) 557-8973, Mon–Fri, 9:00 AM – 6:00 PM CT.